Return and Refund Policy

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to:

  • Shoppi Inc., 1 Radisson Plaza, Suite 800, New Rochelle, NY 10801, US (for customers in the United States).
  • Shoppi, 6-2160 Highway 7, Suite 156, Vaughan, ON L4K 1W6, Canada (for customers in Canada).
  • Shoppi UG, Kolonnenstr. 8, 10827 Berlin, Germany (for customers in the European Union). EU operations are managed by the German entity.
  • Shoppi Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom (for customers in the United Kingdom).

• Marketplace refers to the platform provided by Shoppi that allows You to purchase Goods and Services from various Merchants.

• Merchant refers to the third-party seller offering Goods or Services on the Marketplace.

• Goods refer to the items offered for sale on the Marketplace.

• Services refer to the services offered for sale on the Marketplace.

• Orders mean a request by You to purchase Goods or Services from a Merchant through Us.

• Website refers to Shoppi, accessible from https://www.shoppi.app

• You means the individual accessing or using the Marketplace, or the company, or other legal entity on behalf of which such individual is accessing or using the Marketplace, as applicable.

Your Right of Withdrawal

If You are a consumer in the European Union or the United Kingdom, You have the statutory right to withdraw from Your contract with the Merchant within 14 days without giving any reason. Merchants may offer You a longer period or more generous terms, but they cannot reduce this right. Customers in other countries benefit from the same 14-day policy on a voluntary basis.

The withdrawal period is 14 days from the day on which You, or a third party indicated by You other than the carrier, take physical possession of the Goods. If an Order contains several Goods delivered separately, the period runs from receipt of the last item. For Services, the period is 14 days from the day the contract is concluded.

To exercise Your right of withdrawal, You must inform Us or the Merchant of Your decision by an unequivocal statement (for example, an email). You may use the model withdrawal form at the end of this page, but it is not obligatory. To meet the deadline, it is sufficient to send Your notice before the withdrawal period has expired. You can inform Us:

• By email: [email protected]

We will forward Your notice to the Merchant and confirm its receipt.

Effects of Withdrawal

If You withdraw, all payments received from You, including the costs of the original standard delivery, will be refunded without undue delay and at the latest within 14 days from the day on which We or the Merchant are informed of Your decision. Supplementary costs resulting from Your choice of a delivery method other than the least expensive standard delivery are not refunded. The refund is made with the same means of payment You used for the original transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of the refund. The refund may be withheld until the Goods have been received back or until You have supplied evidence of having sent them back, whichever is earlier.

You must send back the Goods without undue delay and at the latest within 14 days from the day on which You communicated Your withdrawal. You bear the direct cost of returning the Goods, unless the Merchant has agreed to bear it.

You are only liable for any diminished value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Missing original packaging or a missing receipt does not exclude Your right of withdrawal.

Exceptions

As provided by law, the right of withdrawal does not apply to:

• Goods made to Your specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• sealed Goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
• digital content not supplied on a tangible medium, once its supply has begun with Your prior express consent and Your acknowledgement that You thereby lose Your right of withdrawal;
• Services, once fully performed, if performance began with Your prior express consent and Your acknowledgement that You lose Your right of withdrawal once the contract has been fully performed.

If You asked for a Service to begin during the withdrawal period and then withdraw, You pay an amount proportionate to what has been provided until You informed Us of Your withdrawal.

Defective Goods

Independently of the right of withdrawal, Your statutory rights for Goods that are defective or not as described (legal guarantee of conformity) remain unaffected. In that case You do not bear the cost of returning the Goods.

Returning Goods

Please contact the Merchant directly for return instructions or reach out to us at [email protected] for assistance. Always use the address given in Your return instructions, which may be the Merchant's own address rather than one of the hubs listed below.

We recommend using an insured and trackable mail service, so that You can prove that You sent the Goods back.

Return Addresses

Depending on your region, please use the appropriate return address below:

United Kingdom

Tiptrans
ROSSI MASSIMO, Ste 975
Unit 5 Atlas Road
Bootle
L20 4DY (Merseyside)
United Kingdom
Phone: 07565472589
Important: Use only for packages shipped from within the United Kingdom.

Germany

Tiptrans
ROSSI MASSIMO, Ste 975
Hauptstrasse 22
Ebersbach-Neugersdorf
02727 (Sachsen)
Germany
Phone: 15233811629
Important: Use only for packages shipped from Germany or other EU countries. Packages from non-EU countries will not be accepted. Include the word "TIPTRANS" in the address.

Czech Republic

Tiptrans
ROSSI MASSIMO, Suite 975
Slevacska 476/2A
Rumburk
40801 (Ustecky / Usti nad Labem)
Czech Republic
Phone: (+420)603499833
Important: This address can receive packages from anywhere in the world. Customs charges may apply to return parcels sent from outside the EU. Deliveries to you across a customs border are handled by Shoppi Logistics: customs and duties are handled by Shoppi.

Refunds

Withdrawals are refunded as described under "Effects of Withdrawal". For returns made under a Merchant's more generous policy, the Merchant will inspect the returned Goods and notify You of the status of Your refund. We will assist in facilitating the refund process if necessary.

Non-Delivery Protection: If You do not receive Your package, we will refund Your money. This non-delivery protection policy is available for a maximum of 60 days from the date of purchase. To claim a refund for non-delivery, please contact us at [email protected] with your order details and proof of purchase.

Services and Digital Goods

For Services and Digital Goods, the exceptions described under "Exceptions" apply. Please review the Merchant's policy regarding Services and Digital Goods before making a purchase.

Gifts

If the Goods were bought as a gift, the right of withdrawal belongs to the person who placed the Order, and any refund is made to the original means of payment. A Merchant may additionally offer gift-specific options (for example, a voucher for the recipient); these are in addition to, and never replace, the rights described above.

Model Withdrawal Form

(Complete and return this form only if You wish to withdraw from the contract.)

To: Shoppi, on behalf of the Merchant named in Your order confirmation, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]

United States:
Shoppi Inc.
1 Radisson Plaza, Suite 800
New Rochelle, NY 10801
United States

Canada:
Shoppi
6-2160 Highway 7, Suite 156
Vaughan, ON L4K 1W6
Canada

European Union:
Shoppi UG
Kolonnenstr. 8,
10827 Berlin
Germany

United Kingdom:
Shoppi Ltd
5 Brayford Square,
London, E1 0SG
United Kingdom

EU operations are managed by Shoppi UG, our German entity.